SupportCenter Plus is a 100% web-based customer service and support solution that offers Trouble Ticketing, Account and Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.
It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
SupportCenter Plus Features
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Account and Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.