ManageEngine ServiceDesk Plus is available in three editions: Standard - Help Desk only; Professional - Includes Help Desk and Asset Management; Enterprise - Incident, Problem and Change Management with CMDB.
All three editions can be purchased with Multi-language support.
ServiceDesk Plus Standard Edition
a comprehensive HelpDesk that offers Ticketing, Knowledge Base, Self-Service Portal at an affordable price. ServiceDesk Plus automates several key workflow tasks such as case routing, acknowledging requester, technician notifications and handling of SLA rules. These are all made easy with the user friendly, access-it-from-anywhere web client.
ServiceDesk Plus Professional Edition
an integrated HelpDesk and Asset Management solution offering Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost, easy-to-use package. ServiceDesk Plus automates several key workflow tasks such as case routing, acknowledging requester, technician notifications and handling of SLA rules. It also offers accurate hardware and software inventory tracking functionality across Windows and Linux workstations using agentless architecture. With it, you can create Purchase Orders and follow up an asset's life cycle till the very end, manage contracts with your various vendors and build a central repository of commonly asked questions with solutions. These are all made easy with the user friendly, access-it-from-anywhere web client.
ServiceDesk Plus Enterprise Edition
an ITIL ready solution that offers Incident, Problem and Change Management built over a robust CMDB. The integrated Purchase Order Management, Contract Management helps you to manage all your communications from a Single Point.
* Incident Management
* Problem Management
* Change Management
* Configuration Management Database
* Purchase Order Management
* Contract Management