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ServiceDesk Plus Standard edition - 5 Technicians
Help desk application

Help Desk

PINK verified Incident Management
Knowledge Base
Self Service Portal
Service Level Agreement
User Surveys
ITSM automations

Automations

Automatic Ticket Dispatche
Notifications
Preventive Maintenance
ITSM functionalities

And so much more!

Multi Site Support
Robust Reporting
AD & LDAP Integrations
API Integrations
Holidays and Operational Hour Management
Dashboards
Request Templates
Technician Availability Scheduler

Call us Today on 0800 085 6661 to find out more!

Editions Comparison

SDP Editions

Standard Edition: Help Desk Only

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Help Desk, Asset Management, ITIL and Project Management.

SDP Editions

Standard Edition

Help Desk Only. (Free Forever - Unlimited Technicians/Tickets/Users)

  • Help Desk
  • Manager Dashboard
  • Automatic email to ticket conversion
  • Active Directory Integration
  • LDAP Integration
  • Import from CSV files
  • User Survey
  • Complete History of Request
  • Multi Site Support
  • Scheduler
  • IT Help Desk Reports
    • Canned Reports
    • Customizable Reports
    • Query Builder
    • Scheduled Reports
    • Export as CSV, XLS & PDF
  • Automatic Dispatch
  • SLA Management
  • Load Balancing
  • Notify Technicians
  • Holidays / Operational Hours
  • Knowledge Base
  • Self Service Portal
  • API Integration
  • IT Project Management [Add-on]
  • Incident Management
  • Custom Request Form Templates
  • Password Reset Tool [Add-on]
  • Flash Reports
  • Operating System Support
  • Database Support

Professional Edition

Includes Help Desk & Asset Management

  • Remote Desktop Sharing
  • Auto Device Discovery
  • Agent-based scanning
  • Distributed asset scan
  • Asset Management
  • IT Project Management [Add-on]
  • Purchase Management
  • Contracts
  • CMDB [Add-on]
  • Service Catalog [Add-on]
  • Problem Management [Add-on]
  • Change Management [Add-on]
  • Includes all features of standard edition

Enterprise Edition

For very large enterprises & Service providers

  • Priority Matrix
  • IT Project Management
  • CMDB
  • Service Catalog
  • Service Request Approval
  • Problem Management
  • Optional Problem Closure Rules
  • Problem Management Workflow
    • Problem Analysis
    • Work Around & Solutions
    • Incidents & Problem associations
  • Free flowing text and attachments support for Problem Recording
  • Comprehensive Problem Reports
  • Change Management
  • Support different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for scheduling
  • Forward Schedule of Changes
  • Change Calender for easy scheduling
  • Change History
  • Includes all features of professional edition
  Standard Edition Professional Edition Enterprise Edition
Help Desk ✓ ✓ ✓
Manager Dashboard ✓ ✓ ✓
Automatic email to ticket conversion ✓ ✓ ✓
Active Directory Integration ✓ ✓ ✓
LDAP Integration ✓ ✓ ✓
Import from CSV files ✓ ✓ ✓
User Survey ✓ ✓ ✓
Complete History of Request ✓ ✓ ✓
Multi Site Support ✓ ✓ ✓
Scheduler ✓ ✓ ✓
Remote Desktop Sharing   ✓ ✓
IT Help Desk Reports ✓ ✓ ✓
  • Canned Reports
 ✓ ✓ ✓
  • Customizable Reports
 ✓ ✓ ✓
  • Query Builder
 ✓ ✓ ✓
  • Scheduled Reports
 ✓ ✓ ✓
  • Export as CSV, XLS & PDF
 ✓ ✓ ✓
Automatic Dispatch ✓ ✓ ✓
SLA Management ✓ ✓ ✓
Priority Matrix     ✓
Load Balancing ✓ ✓ ✓
Auto Device Discovery   ✓ ✓
Agent-based scanning   ✓ ✓
Distributed asset scan   ✓ ✓
Notify Technicians ✓ ✓ ✓
Holidays / Operational Hours ✓ ✓ ✓
Knowledge Base ✓ ✓ ✓
Self Service Portal ✓ ✓ ✓
API Integration ✓ ✓ ✓
Asset Management   ✓ ✓
IT Project Management Add-on Add-on ✓
Purchase Management   ✓ ✓
Contracts   ✓ ✓
CMDB   Add-on ✓
Service Catalog   Add-on ✓
Service Request Approval     ✓
Incident Management ✓ ✓ ✓
Custom Request Form Templates ✓ ✓ ✓
Problem Management   Add-on ✓
Optional Problem Closure Rules     ✓
Problem Management Workflow
  • Problem Analysis
  • Work Around & Solutions
  • Incidents & Problem associations
     ✓
Free flowing text and attachments support for Problem Recording     ✓
Comprehensive Problem Reports     ✓
Change Management   Add-on ✓
Password Reset Tool Add-on Add-on Add-on
Flash Reports ✓ ✓ ✓
Support different Types of Change
  • Standard Change
  • Minor Change
  • Major Change
  • Significant Change
     ✓
Change Approval Board     ✓
Approved Change Reports for scheduling     ✓
Forward Schedule of Changes     ✓
Change Calender for easy scheduling     ✓
Change History     ✓
Operating System Support     ✓
  • Windows
 ✓ ✓ ✓
  • Linux
 ✓ ✓ ✓
Database Support      
  • Postgre SQL
 ✓ ✓ ✓
  • MySQL
 ✓ ✓ ✓
  • MS SQL
 ✓ ✓ ✓