Standard Edition: Help Desk Only
Professional Edition: Includes Help Desk & Asset Management.
Enterprise Edition: Help Desk, Asset Management, ITIL and Project Management.
Help Desk Only. (Free Forever - Unlimited Technicians/Tickets/Users)
Includes Help Desk & Asset Management
For very large enterprises & Service providers
Standard Edition | Professional Edition | Enterprise Edition | |
---|---|---|---|
Help Desk | ✓ | ✓ | ✓ |
Manager Dashboard | ✓ | ✓ | ✓ |
Automatic email to ticket conversion | ✓ | ✓ | ✓ |
Active Directory Integration | ✓ | ✓ | ✓ |
LDAP Integration | ✓ | ✓ | ✓ |
Import from CSV files | ✓ | ✓ | ✓ |
User Survey | ✓ | ✓ | ✓ |
Complete History of Request | ✓ | ✓ | ✓ |
Multi Site Support | ✓ | ✓ | ✓ |
Scheduler | ✓ | ✓ | ✓ |
Remote Desktop Sharing | ✓ | ✓ | |
IT Help Desk Reports | ✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
Automatic Dispatch | ✓ | ✓ | ✓ |
SLA Management | ✓ | ✓ | ✓ |
Priority Matrix | ✓ | ||
Load Balancing | ✓ | ✓ | ✓ |
Auto Device Discovery | ✓ | ✓ | |
Agent-based scanning | ✓ | ✓ | |
Distributed asset scan | ✓ | ✓ | |
Notify Technicians | ✓ | ✓ | ✓ |
Holidays / Operational Hours | ✓ | ✓ | ✓ |
Knowledge Base | ✓ | ✓ | ✓ |
Self Service Portal | ✓ | ✓ | ✓ |
API Integration | ✓ | ✓ | ✓ |
Asset Management | ✓ | ✓ | |
IT Project Management | Add-on | Add-on | ✓ |
Purchase Management | ✓ | ✓ | |
Contracts | ✓ | ✓ | |
CMDB | Add-on | ✓ | |
Service Catalog | Add-on | ✓ | |
Service Request Approval | ✓ | ||
Incident Management | ✓ | ✓ | ✓ |
Custom Request Form Templates | ✓ | ✓ | ✓ |
Problem Management | Add-on | ✓ | |
Optional Problem Closure Rules | ✓ | ||
Problem Management Workflow
|
✓ | ||
Free flowing text and attachments support for Problem Recording | ✓ | ||
Comprehensive Problem Reports | ✓ | ||
Change Management | Add-on | ✓ | |
Password Reset Tool | Add-on | Add-on | Add-on |
Flash Reports | ✓ | ✓ | ✓ |
Support different Types of Change
|
✓ | ||
Change Approval Board | ✓ | ||
Approved Change Reports for scheduling | ✓ | ||
Forward Schedule of Changes | ✓ | ||
Change Calender for easy scheduling | ✓ | ||
Change History | ✓ | ||
Operating System Support | ✓ | ||
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
Database Support | |||
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |