ServiceDesk MSP- Feature Comparison

ServiceDesk plus MSP is available in 3 editions. Pick the Edition that suits you the best:

  • Standard Edition
  • Professional Edition
  • Enterprise Edition

Standard Edition: Help Desk Only.
Professional Edition: Includes Help Desk & Asset Management.
Enterprise Edition: Incident, Problem Management, Change management with CMDB.

Features ServiceDesk Plus - MSP Standard Edition ServiceDesk Plus - MSP Professional Edition ServiceDesk Plus - MSP Enterprise Edition
Help Desk
Account Management
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request Available
Multi Site Support
Scheduler
Remote Desktop Sharing  
IT Help Desk Reports:
  • Canned Reports
    		•
  • Customizable Reports
    		•
  • Query Builder
    		•
  • Scheduled Reports
    		•
  • Export as CSV, XLS & PDF
    		•
    Automatic Dispatch
    SLA Management
    Automatic Case Routing
    Auto Device Discovery  
    Notify Technicians
    Holidays / Operational Hours
    Knowledge Base
    Asset Management  
    Self Service Portal
    Purchase Management  
    Contracts  
    CMDB  
    Incident Management    
    Custom Request Form Templates
    Problem Management    
    Problem Management Workflow
  • Problem Analysis
  • Work Around & Solutions
  • Incidents & Problem associations
    		•    
    Free flowing text and attachments support for Problem Recording    
    Comprehensive Problem Reports    
    Change Management    
    Flash Reports
  • Windows
  • Linux
    		•
    Database Support      
  • MySQL
    		•
  • MS SQL
    		•
    Price

    Call 0800 085 6661

    Call 0800 085 6661

    Call 0800 085 6661