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Wednesday, 20 September 2017

ManageEngine SupportCenter Plus

Customer Support Software


 
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ManageEngine SupportCenter Plus is a 100% web-based Customer Support and Service solution offering Ticketing, Contact Management, SLA Management, and Knowledge Base in one low-cost, easy-to-use package. Resolve customer issues quickly by offering a self-service portal matching customer's needs. Customers can build a central repository of commonly asked questions with solutions. It also offers comprehensive account & contact management tools where you can maintain valuable customer information and thereby improve customer relationships. It also automates several key tasks such as case routing, support rep notifications, product catalog details, and handling of SLA rules. These are all made easy with the user friendly, access-it-from-anywhere web client.

Salient Features

  • Self-Service Portal for customers
  • Comprehensive Help Desk functionality
  • Comprehensive Account and Contact Management
  • SLA (Service Level Agreement) Management
  • Track and Manage all product details with Product Catalog
  • Easily searchable Knowledge Base
  • Runs on both Windows/Linux machines

Benefits

  • Improved Customer Retention
  • Reduced Call Volumes
  • Proactive Service Level Management
  • Eliminates Duplication of effort
  • Reduced load on your Helpdesk
  • Increased Customer Satisfaction
  • Better Productivity

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