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ITIL Training

ITIL Training Courses accredited by the APMG

Training

Networks Unlimited now offer a comprehensive suite of industry leading ITIL training.

All ITIL training is accredited by the APMG. Ease of delivery is paramount in today's demanding environment this is why Networks Unlimited offer a range of interactive e-learning solutions designed to minimise operational disruption. Classroom and onsite training is available on request. Please call 0800 085 6661 to discuss your requirements directly with a sales consultant. Alternatively you may request a quote by completing the form below and we will contact you shortly or read more about our ITIL corporate training...

Training

ITIL training

ITIL is primarily targeted at people responsible for managing the delivery of IT services, however all staff involved in delivering IT services will find this course useful. IT directors need to be aware of ITIL to ensure that appropriate staff members within their organisations have the required level of knowledge. It is also of importance to business staff, both managers and day-to-day customers or end users involved in building good relationships with their IT service providers. Software developers, maintainers and testers need to be aware of IT service management requirements so that they can understand their relationship with IT service managers and ensure that requirements are incorporated into new and revised products and services from the outset. The guidance is useful to any size of organisation, in both the public and private sectors.

ITIL e-Learning Courses

The ITIL e-learning course is a suite of integrated training modules that combine leading edge multi-media and interactive exercises for optimum knowledge retention to ensure outstanding pass rates.

Reduced Costs

Costs relating to classroom training such as travel, accommodation and out of office time are omitted as e-learning allows delegates to train anywhere, anytime.

Save time with self paced study

Delegates can study at their own pace by bookmarking their progress and picking up where they left off. The course takes around eight hours to complete and most people spread it over one or two weeks. Delegates can take the examination up to twelve months after purchase.

Flexible delivery - compatible with all systems

The ITIL e-learning courses are compatible with all existing systems as it can be delivered via:

  • CD - delegates can study anywhere, anytime, without the need for Internet access
  • Corporate network - staff access the course on a shared network drive
  • Intranet - staff access the e-learning course as a link on your Intranet
  • Hosted Internet - the course is hosted so delegates can study anywhere at any time

Tailored licensing

The comprehensive range of e-learning license options give any sized organisation the best possible training outcome as all organisational requirements, budget and limitations are catered for. The course can be priced on a per-user basis for small groups or under licence for larger groups.

ITIL V3 Training Courses

ITIL v3 qualifications are available at four levels with each certificate carrying a number of credits towards the advanced level qualifications. Twenty-two credits are required to achieve the ITIL v3 Master level qualification and credits are awarded for qualifications held from previous versions of ITIL. The four levels of qualification are as follows:

ITILv3 Structure

More information on courses:

 

ITIL v3 Foundation Course

 
 

The quickest, most affordable way to the ITIL v3 Foundation certificate. Save money on travel and accommodation by studying anywhere, anytime in an interactive, multi-media rich environment before booking to sit your ITIL v3 Foundation exam.

Duration:

8-10 study hours - learn at your own pace at your own time, book marking your position throughout to return later if required.

Overview:

  • What is ITIL¨ V3?
  • ITIL¨ V3 and Quality
  • Service Management
  • ITIL¨ V3 Processes
 
  Further information  
 
Download course synopsis (Opens in new window)
 
 

ITIL V3 Lifecycle Specialist Gold Package

 
 

Designed for IT Managers and staff who are involved in the management of one aspect of the delivery of Services across the portfolio.

Provides an accelerated route to qualifying in one of the ITIL V3 Lifecycle disciplines. This blended programme combines ITIL version 3 e-learning including examination with your chosen classroom workshop. Choose from one of the following workshops and gain 5 credits towards the ITIL Expert qualification:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
 
 

ITIL V3 Service Manager Package

 
 

Designed for IT Directors and Managers who are responsible for the implementation of and the day to day operation of IT services and infrastructure.

A fully blended programme which comprises 10-12 hours of the ITIL V3 Foundation CBT including examination together with the three core intermediate lifecycle 3 day modules of Service Design, Service Transition and Service Operation. Candidates will take four examinations and will gain 11 credits towards the ITIL Expert qualification.

 
  Further information  
 

ITIL V3 Service Strategy & Improvement Package

 
 

Designed for IT Directors and Managers who are responsible for defining and setting the Strategy for IT service provision.

A fully blended programme which comprises of 10-12 hours of ITIL V3 Foundation CBT including examination together with the two peripheral intermediate lifecycle modules of Service Strategy & Continual Service Improvement. Candidates will take three examinations and will gain 8 credits towards the ITIL Expert qualification.

 
  Further information  

ITIL V3 Intermediate Lifecycle Stream Courses

 

ITIL V3 Capability Specialist Gold Package

 
 

Designed for IT Specialists who are involved in a technical role with responsibilities that spread across a range of ITIL Disciplines.

Provides an accelerated route to qualifying in one of the ITIL V3 Capability disciplines. This blended programme combines ITIL version 3 e-learning including examination with your chosen classroom workshop. Choose from one of the following workshops and gain 5 credits towards the ITIL Expert qualification:

  • Operational Support & Analysis
  • Planning, Protection & Optimisation
  • Release, Control & Validation
  • Service Offerings & Agreements
 
  Further information  

ITIL V3 Expert Certificate Courses

 

ITIL V3 Expert Platinum Package

 
 

Designed for IT Directors and Managers who are responsible for the management of all aspects of your IT services and infrastructure.

This course provides a fast track to the ITIL V3 Expert qualification. Includes our ITIL V3 Foundation CBT course followed by the five Intermediate Lifecycle modules including

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Continual Service Improvement.The package also includes the ITIL V3 Managing Across the Lifecycle course which will follow the intermediate modules. All exams are included in this package.

 
  Further information  

ITIL V3 Master

This level of the qualification will assess an individual's ability to apply and analyse the ITIL concepts in new areas. This higher level qualification is currently under development.

Further Information

For more information on ITIL training services or to place an order, please contact us
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