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ManageEngine ServiceDesk Plus

ITIL Help Desk Software with Asset Management
Help Desk Software New Features
ServiceDesk-Plus-logo


Help Desk Software The World Loves



Starter Packs now FREE! across all editions

If you want an IT service desk tool that's easy to get started with, scales to different ITSM maturity levels, without a price tag, we heard you! ServiceDesk Plus with full-fledged IT service and asset management capabilities now offers starter packs in all three editions for free. Built and backed by over 10 years of our experience in ITSM, this is your best chance to ITIL-ready your IT service desk!
Click here to see what's included.



ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you to implement ITIL best practices on the go and restore your IT services on-time. ManageEngine ServiceDesk Plus is a highly customizable, smart and flexible help desk software. Available in 29 different languages, more than 85,000 companies, across 186 countries worldwide use ManageEngine ServiceDesk Plus as their help desk software of choice to manage their IT help desk and assets.


ManageEngine ServiceDesk Plus comes in 3 editions - Standard, Professional and Enterprise Edition. Compare Editions Now!

Why ManageEngine ServiceDesk Plus?

Incident Management   Problem Management   Change Management
Service Catalog   CMDB   PO & Contract Management
Reports   Integration    

ManageEngine ServiceDesk Plus Edition Quick View

ManageEngine ServiceDesk Plus edition quick view   more...
HelpDesk Work-Flow

workflow

ManageEngine ServiceDesk Plus Features

Helpdesk Management

ManageEngine ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal knowledge base, auto routing of requests, notifications, sla management, email integration, LDAP, AD integration, API integration, custom request form, user survey, flash reports multi-site support help desk reporting.

IT Help Desk Software-Self Service Portal


IT Help Desk Software-Knowledge Base
  • Self-service portal to enable login for users to submit their trouble tickets
  • Web-based knowledge-base system for users and technicians to search and add the troubleshooting docs
  • NMS Integration to integrate with Network Monitoring Software for tracking events and network failures
  • Service Level Agreements to set escalation levels for the SLA violations
  • Multi-site functionality to manage requests, assets and technicians separately for different sites in your organization
  • Request Integration Convert Your Emails into Tickets - handle all the help desk emails sent by the users. Receive all your helpdesk emails, phone calls, web form requests etc at one single place. With ManageEngine ServiceDesk Plus, you can convert all your helpdesk emails into tickets and log request for all phone calls or walk-in or web-form requests
  • Notification alerts via email or sms, to inform users or technicians for request handling
  • Request scheduling to manage and track the preventive maintenance tasks
  • API integration to integrate your web-based help desk software with any third-party software
  • Active Directory integration to enable user authentication with single sign-on functionality
  • Robo technician to automate the "reset password requests"
  • Request survey to know the technician competent level and user satisfaction level on request resolutions
  • Flash Reports to get a consolidated view on what is happening with your helpdesk
  • Help Desk Reports to schedule and review the reports based on Request-status, SLA-violation and many more from the list of default reports or to create your own custom reports

Asset Management

ManageEngine ServiceDesk Plus asset management helps you manage and track all the assets in your organization. It includes integrated Asset Management, Purchase Management, Contracts Management along with Helpdesk(Standard Edition Features). The Asset management also comes with Software compliance & license tracking, Product Catalog, Asset Reports etc.

IT Help Desk Software-Asset Management

 

 

 

IT Help Desk Software-Asset Management
  • Asset scan through agent-less, agent-based or a distributed asset scan adding all assets and software across the organization without any manual effort
  • License compliance Manage different types of software licenses like individual, enterprise, volume or CAL and maintain software license compliance for the managed software by getting the exact no. of installations and purchases you made.
  • Track information pertaining to all the assets and relate each request to specific assets
  • Automatic asset discovery to detect and update the hardware and software changes periodically
  • Remote Control to access any workstation in your network
  • Asset relationship to find out the dependability of an asset
  • Dynamic asset groups to manage asset based on its properties
  • Product catalog to create and manage a comprehensive list of all the assets and product types that your organization owns
  • Software license management to track software usage, license violations and ensure compliance
  • Software license compliance to maintain accurate software information for software audits
  • Software usage tracking to manage the purchase of frequently used software
  • Purchase management to track and manage your IT purchases, Generate POs and automatically create assets from POs
  • Contract management to track all your support/maintenance contracts and lease agreements and get alerted when contracts are due for expiry

ITIL Help Desk

ManageEngine ServiceDesk Plus ITIL helps to streamline your IT service with the ITIL best practices easily. The workflow designed out of the box helps you implement without any expert consultations. It includes Incident Management, Problem Management, Change Management, Release Management and Configuration Management Database (CMDB).

IT Help Desk Software-Change Calendar
  • Incident Management - Restore normal services as soon as possible with workarounds or solutions to make sure that it does not affect business
  • Problem Management - Find the root cause of incidents and reduce the impact on business. Problem Management is a proactive approach that prevents recurrence of incidents
  • Change Management - Implement a comprehensive change management system that allows you to handle pre-approved changes and changes with complete approval cycle
  • Service Catalogue Give your departmnet a new face and offer a categorised menu of available services. Reduce the time spent on responding to user inquiries about the service delivery
  • Configuration Management Database(CMDB) -CMDB is a centralized repository that holds all the information about all the assets. CMDB also manages the relationship between the Configuration Items (CIs)

SDP Advantage
SDP Advantage

 
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