If you want a help desk tool that's easy to get started with, yet robust to scale up as your IT grows, without a price tag, we heard you! The ServiceDesk Plus standard edition with full-fledged IT Service Management Best Practice incident and knowledge management functionalities, extensive reporting and dashboard capabilities, comes at no cost. Built and backed by over 20 years of our experience in ITSM, this is your best chance to streamline your IT help desk! Click here to compare versions.
ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you to implement IT Service Management Best Practices on the go and restore your IT services on-time. ManageEngine ServiceDesk Plus is a highly customizable, smart and flexible help desk software. Available in 29 different languages, more than 100,000 companies, across 186 countries worldwide use ManageEngine ServiceDesk Plus as their help desk software of choice to manage their IT help desk and assets.
ManageEngine ServiceDesk Plus comes in 3 editions - Standard, Professional and Enterprise Edition. Compare Editions Now!
Why ManageEngine ServiceDesk Plus?
Incident Management
Restore normal service of operation quickly with the comprehensive incident management in ManageEngine ServiceDesk Plus. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.
Problem Management
With ManageEngine ServiceDesk Plus problem management, eliminate the root cause effectively and put an end to firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations.
Change Management
Through the ManageEngine ServiceDesk Plus Change Management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, setting up CAB and workflow automation.
Service Catalog
Give a face to your IT by showcasing your offered services, configure workflow & automation for each service category and deliver them upon agreed time.
CMDB
Track and manage all your CIs in a single repository.It is designed to get more visibility on your assets by knowing the interrelationships and dependency of each CIs.
PO & Contract Management
ManageEngine ServiceDesk Plus PO & contract module facilitates the complete life cycle of a PO, from creation to approvals, deliver and contract of every single purchase and helps to organize your IT spending.
Reports
Know whats happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards in ManageEngine ServiceDesk Plus.
Integration
ManageEngine ServiceDesk Plus integrates with many platforms right from monitoring tools, User management tools to API based integrations to save time and resources.
ManageEngine ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal knowledge base, auto routing of requests, notifications, sla management, email integration, LDAP, AD integration, API integration, custom request form, user survey, flash reports multi-site support help desk reporting.
Self-service portal to enable login for users to submit their trouble tickets
Web-based knowledge-base system for users and technicians to search and add the troubleshooting docs
NMS Integration to integrate with Network Monitoring Software for tracking events and network failures
Service Level Agreements to set escalation levels for the SLA violations
Multi-site functionality to manage requests, assets and technicians separately for different sites in your organization
Request Integration Convert Your Emails into Tickets - handle all the help desk emails sent by the users. Receive all your helpdesk emails, phone calls, web form requests etc at one single place. With ManageEngine ServiceDesk Plus, you can convert all your helpdesk emails into tickets and log request for all phone calls or walk-in or web-form requests
Notification alerts via email or sms, to inform users or technicians for request handling
Request scheduling to manage and track the preventive maintenance tasks
API integration to integrate your web-based help desk software with any third-party software
Active Directory integration to enable user authentication with single sign-on functionality
Robo technician to automate the "reset password requests"
Request survey to know the technician competent level and user satisfaction level on request resolutions
Flash Reports to get a consolidated view on what is happening with your helpdesk
Help Desk Reports to schedule and review the reports based on Request-status, SLA-violation and many more from the list of default reports or to create your own custom reports
Asset Management
ManageEngine ServiceDesk Plus asset management helps you manage and track all the assets in your organization. It includes integrated Asset Management, Purchase Management, Contracts Management along with Helpdesk(Standard Edition Features). The Asset management also comes with Software compliance & license tracking, Product Catalog, Asset Reports etc.
Asset scan through agent-less, agent-based or a distributed asset scan adding all assets and software across the organization without any manual effort
License compliance Manage different types of software licenses like individual, enterprise, volume or CAL and maintain software license compliance for the managed software by getting the exact no. of installations and purchases you made.
Track information pertaining to all the assets and relate each request to specific assets
Automatic asset discovery to detect and update the hardware and software changes periodically
Remote Control to access any workstation in your network
Asset relationship to find out the dependability of an asset
Dynamic asset groups to manage asset based on its properties
Product catalog to create and manage a comprehensive list of all the assets and product types that your organization owns
Software license management to track software usage, license violations and ensure compliance
Software license compliance to maintain accurate software information for software audits
Software usage tracking to manage the purchase of frequently used software
Purchase management to track and manage your IT purchases, Generate POs and automatically create assets from POs
Contract management to track all your support/maintenance contracts and lease agreements and get alerted when contracts are due for expiry
IT Service Management Best Practice Help Desk
ManageEngine ServiceDesk Plus IT Service Management Best Practice helps to streamline your IT service with the IT Service Management Best Practices easily. The workflow designed out of the box helps you implement without any expert consultations. It includes Incident Management, Problem Management, Change Management, Release Management and Configuration Management Database (CMDB).
Incident Management - Restore normal services as soon as possible with workarounds or solutions to make sure that it does not affect business
Problem Management - Find the root cause of incidents and reduce the impact on business. Problem Management is a proactive approach that prevents recurrence of incidents
Change Management - Implement a comprehensive change management system that allows you to handle pre-approved changes and changes with complete approval cycle
Service Catalogue Give your departmnet a new face and offer a categorised menu of available services. Reduce the time spent on responding to user inquiries about the service delivery
Configuration Management Database(CMDB) -CMDB is a centralized repository that holds all the information about all the assets. CMDB also manages the relationship between the Configuration Items (CIs)
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