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 "Veeda have been using ServiceDesk Plus for a couple of years now across our network which is spread across 6 countries. My team use ServiceDesk Plus to manage faults, assets, users and compile knowledge sharing.
The software provides all that is required for maintaining industry standards such as ISO 20000 and ITIL in an intuitive interface. An excellent piece of software"
John Hewitt, Global Head of Information Communication Technology, Veeda Clinical Research
"We've been using the ManageEngine products - ServiceDesk and OpManager - for over a year now and have been impressed by the functionality on offer for such good value..."
Gareth Murphy, London Overground Rail Operations
"I evaluated several different helpdesk systems, but none met my requirements as well as ServiceDesk Plus. I was also pleased to find the pricing very acceptable. In particular, I've found ServiceDesk Plus easy to configure, very flexible and it integrates very well into a Windows environment. The excellent asset management feature is an added bonus. Our employees also appreciate how easy it is to use - a key point in getting them to buy in to a helpdesk system."
Peter Wright, IT Manager, Sheffield Chamber of Commerce
"ManageEngine's Service Desk product allows Infrasys to easily and efficiently manage incidents and change requests from multiple customers. The reporting features allow us to report our good work back to our customers as well as providing metrics for internal use."
Alex Livingstone, Project Manager, Infrasys
"Prior to installing ServiceDesk we were responding to calls using a central email account and taking turns to respond to issues.
There were a lot of issues that didn't get responses and also things that got forgotten about. We have installed the ServiceDesk software and now have a very clear procedure for dealing with support issues. We also have email notifications and the comments upon closure notifications set up. Both of which have generated a lot of positive feedback from the business. As an added benefit we are using the reporting functionality to target the department and also get a much clearer picture of the work being undertaken in support. The amount of issues being resolved are probably four times what we thought we were achieving.
Overnight this software has made the department more efficient and appear more professional to the business."
Luke Claughton, IT & Telecoms Manager, Micheldever Tyre Services Ltd
 "We are a group of schools and ServiceDesk Plus product suits us perfectly. We have been able to configure the application to suit our requirements; this was extremely straight forward to do and is very user friendly. This means we have a customer friendly interface so that my teachers are happy to log their own calls within the system.
I had one query whilst setting it up which was dealt with quickly and effectively. I have recommend colleagues in other schools to consider ManageEngine."
Bev Sismey, E-Learning Director, Network Manager, Swindon Academy
"We have used Service Desk Plus now for a number of years, the product has helped Credit Solutions Limited in a number of ways, the software is easy to install, configure and maintain, the support is fantastic, all our queries have been answered on the forum so there
was no need to call support, and the effectiveness of the software has been invaluable. During economically difficult times we were able to prove the efficiency of the IT staff, by demonstrating the number of devices they support against the number of calls received
and the time study of the Technicians, in conjunction with the strict SLA's they have to adhere to. The system allows us to run an organised ISMS system and identifies Incident, Problem and Change Requests easily, and with the automated responses from requests to the requester I.T can now boast effective communication which has been an issue in the past. To summarise this in a small catchy line it would have to be 10 out of 10 invaluable"
Trevor Tattersall, IT Manager, Credit Solutions Ltd
"ServiceDesk is now a single one-stop help desk portal for King George V School to manage all requests, resource bookings, maintenance related to IT, audio visual, media, building, rooms, etc. We cannot survive without it"
Daniel Cheong, King George V School
"We came across the ManageEngine ServiceDesk Plus through a recommendation from another school that were using it. We have used it at our school for around 2+ years and am extremely happy with it. It has everything we needed, and MORE at a very affordable price!!!
Originally we were just after a HelpDesk logging system, but this product goes beyond that by offering software and hardware auditing (via scanning the network within itself), creating purchase orders, reports and more
It's good that both the technician and end user can be kept informed and up to date within the same call.
The service from both the guys at AdventNet and Networks Unlimited have been astounding, when we ran into problems our end, we were very promptly phoned back and talked through until we were back up and running again, a total breeze."
Andy Aldridge, Hugh Christie Technical College.
"We are exceptionally pleased with the product and that I have recommended it to others within our group. I know for certain that one other school in the group is using the product on my recommendation."
Charles Crawford, Hampshire Collegiate School
"We use the AdventNet ManageEngine ServiceDesk Plus helpdesk system. It is one of the most crucial software used in our school.
It helps us organise our IT calls and gives re assurance to the staff and pupils that an IT problem will be fixed properly.
The Knowledge base is very useful as it helps to answer reoccurring issues that staff may have."
David Bentham, ICT Network Technician, Mulberry School for Girls
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